ATSI 2011 Annual Conference June 14th 17th, 2011 Grand Hyatt San Antonio San Antonio, TX Learning By Association - Sharing Ideas Is What We Are All Aboutฎ
Tuesday, June 14, 2011 ___CDs1,2,3:ATSI Online Marketing Platform Larry Bear, Owen Wraxall & William Sandy Wallace :Wednesday, June 15, 2011 ___CDs 4,5,6:Welcome First Time Attendees Opening Keynote Address: Brain Power: Words that Change Minds Dr. Mike Mandel ___CD 7:Breakout 1: Getting Your Phone to Ring in Challenging Times Adrienne Zoble ___CD8:Breakout 2: Financial Survival in a New Economy Part 1 Marilyn Landis ___CD9:Breakout 3: Agent Skills: Training, Quality Assurance and the Caller Experience Michele Ringwood ___CD10:Breakout 4: Dealing with Stress in a Hostile World Dr. Mike Mandel ___CD11:Breakout 1: The Doable Marketing Plan - Adrienne Zoble ___CD12:Breakout 2: Financial Survival in a New Economy Part 2 Marilyn Landis ___CD14:Breakout 1: Social Media Wil Porter ___CD15:Breakout 2: Your Business Needs Capital Marilyn Landis ___CD16:Breakout 3: Ongoing Client Communication Maryann Wetmore Thursday, June 16, 2011 ___CD17A,17B:General Session Remote Agents: At Home Strategies for Success Michele Rowan ___CD18A,18B: ATSI Business Meeting/Talk to the Board ___CD19:Breakout 1: 30 Ideas in 60 Minutes Dawn Newborn ___CD20:Breakout 2: Performance Accountability Methods Mandi Fultz Neese ___CD21:Sponsor Session: Amtelco: Tips and Tricks to Grown Your Business Gary Kerner & Pat Dye ___CD22:Breakout 1: Connect the Dots Networking Amy Fitzpatrick & David Crumbaugh ___CD23:Breakout 2: Buying and Selling a TAS Gary Pudles ___CD24:Breakout 3: Happy Employees Work Harder for You! 25 Ways to Keep Employees Happy under $100 Trish Stenberg ___CD25:Sponsor Session: Startel: The Call Center Technology Revolution, is NOT Hyperbole, its Fact! Steve Newell Friday, June 17, 2011 ___CDs 26,27:General Session Is a Telecom Revolution Brewing? How Will it Affect Your Business? Dave Wenhold, Kenneth E. Hardman ___CD28:Sponsor Session:PCI Compliance ___CD29:Breakout 1: Profit to Profitability Amy Kilpatrick & David Crumbaugh ___CD30:Breakout 2: Visionaries What the Future Brings Michael Leibowitz, Gary Pudles & Wil Porter ___CD31:Breakout 3: Staff Motivation & Retention Robin Bailey & Sharon Campbell ___CD32:Awards Luncheon: ATSI Award of Excellence & Award of Distinction Recognition Ceremony